Refund policy

At Lunvera, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging

• Include proof of purchase (order number or receipt)

Non-Returnable Items

We do not accept returns for:

• Sale or discounted items

• Gift cards

• Personalized or custom products

• Items damaged due to misuse

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or videos of the issue

We will review the case and offer a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

• Refunds are processed within 5–10 business days

• Refunds are issued to your original payment method

• Shipping costs are non-refundable (unless the error was ours)

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

To start a return, contact us at:
📧 Email: lunverastore.usa@gmail.com